It is our desire to give a first class service at all times. We strive to recommend the product, and provide the service, representing best value for our clients. At the same time we must satisfy a variety of statutory and regulatory standards.
We have no right to expect the ongoing support of our clients. Loyalty is earned through consistently satisfying client needs, by achieving high levels of competence and continuously improving our service. See the Client Testimonials area of the website to see what they think.
As well as tracking our performance internally we have implemented systems compliant to ISO 9001 quality standards. ISO accreditation provides us with external confirmation of our performance against our documented quality standards.
Further to this we are regularly audited by third parties and their representatives. We hold extensive authorities on behalf of clients, suppliers and partners which we manage in accordance with agreed procedures.
We are authorised and regulated by the Financial Conduct Authority. Chartered Insurance Brokers commit to the Chartered Insurance Institute’s Code of Ethics, reinforcing the highest standards of professional practice.